This Privacy Policy explains how taraplay collects, uses, stores, and protects the personal information of players in the Philippines. We are committed to keeping your data safe and handling it responsibly in line with the Data Privacy Act of 2012. By using our platform, you agree to the practices described in this document. If you have any questions about how your data is managed, our FAQ page is a good starting point.
A clear breakdown of the personal data taraplay handles and the purpose behind each category.
When you create an account on taraplay, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify your identity, ensure you meet the minimum age requirement, and set up your player account correctly. We use your contact details to send account-related notifications such as deposit confirmations, withdrawal updates, and security alerts. Your date of birth is used solely for age verification purposes and is never shared with third parties for marketing. All registration data is stored securely using industry-standard encryption protocols.
To process deposits and withdrawals, we collect payment-related information including your preferred payment method, transaction reference numbers, and account details associated with GCash, Maya, or other supported local payment channels. We do not store full card numbers or sensitive authentication credentials on our servers. Payment data is processed through secure, encrypted channels and is retained only for as long as required by applicable Philippine financial regulations. Transaction records are kept to support dispute resolution, fraud prevention, and regulatory compliance. We may share transaction data with licensed payment processors strictly for the purpose of completing your requested financial transactions.
When you access taraplay through a mobile device or browser, we automatically collect certain technical information including your IP address, device type, operating system, browser version, and session duration. This data helps us optimise the platform for the devices most commonly used by Filipino players and identify any technical issues that may affect your experience. Usage data such as pages visited, games played, and betting activity is collected to improve our service and personalise your platform experience. We do not use this data to build profiles for sale to advertisers. Device data is anonymised where possible and is never used to identify you without your consent.
As part of our Know Your Customer (KYC) process, we may request a copy of a government-issued ID such as a Philippine passport, driver's licence, or SSS/UMID card to verify your identity before processing withdrawals above certain thresholds. These documents are handled with the highest level of care and are stored in an encrypted, access-controlled environment. KYC documents are reviewed only by authorised personnel and are never shared with third parties except where required by law or regulatory directive. Once verification is complete, documents are retained for the minimum period required under applicable Philippine anti-money laundering regulations. You will be notified if your documents are requested and given clear instructions on how to submit them securely.
If you contact our support team through any available channel, we retain records of those communications including the content of your messages, the date and time of contact, and the resolution provided. These records help us maintain service quality, train our support staff, and resolve any follow-up queries you may have. Communication data is stored securely and is accessible only to authorised support personnel. We do not use support records for marketing purposes without your explicit consent. You may request a copy of your communication history at any time by reaching out through the contact details provided on the platform.
taraplay uses cookies and similar tracking technologies to maintain your login session, remember your preferences, and analyse how the platform is used. Essential cookies are required for the platform to function correctly and cannot be disabled. Optional analytics cookies help us understand which features are most popular among Filipino players so we can continue improving the experience. You can manage your cookie preferences through your browser settings at any time, though disabling essential cookies may affect platform functionality. We do not use third-party advertising cookies or share cookie data with external marketing networks.
Under the Data Privacy Act of 2012 (Republic Act No. 10173), Filipino players have specific rights regarding their personal information held by taraplay. These rights are enforceable and we are committed to honouring them promptly and transparently. You do not need to provide a reason to exercise most of these rights, and we will not penalise you for doing so. Requests are typically processed within fifteen business days of receipt. If you wish to exercise any of the rights listed below, please use the contact details available on the platform.
Data security is a core priority at taraplay. We implement a layered approach to protecting your personal information, combining technical safeguards with strict internal policies and staff training. Our platform uses Transport Layer Security (TLS) encryption for all data transmitted between your device and our servers, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit. Access to personal data within our organisation is restricted on a need-to-know basis, and all staff with access to player data are subject to confidentiality obligations.
We conduct regular security assessments and vulnerability testing to identify and address potential risks before they can affect our players. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission and affected players in accordance with the timelines prescribed under Philippine law. We also maintain an incident response plan to ensure that any security events are handled swiftly and transparently. Players are encouraged to use strong, unique passwords for their taraplay accounts and to enable any available account security features to further protect their information.
We retain your personal data for as long as your account is active and for a minimum period thereafter as required by Philippine law, including anti-money laundering and tax regulations. When data is no longer required, it is securely deleted or anonymised. You may request early deletion of non-essential data at any time, subject to our legal obligations.
We do not sell your data. Here is a transparent overview of the limited circumstances in which your information may be shared.
To complete your deposits and withdrawals, we share the minimum necessary payment information with licensed payment processors and local e-wallet providers such as GCash and Maya. These partners are contractually bound to handle your data securely and may not use it for any purpose other than processing your transaction. All payment partners are vetted for compliance with applicable Philippine financial regulations before being integrated into the platform. We do not share your full financial account details beyond what is strictly required to complete a transaction. Payment processor agreements include data protection clauses aligned with the Data Privacy Act of 2012.
taraplay may be required to disclose personal data to government agencies, law enforcement bodies, or regulatory authorities in the Philippines where required by law or in response to a valid legal order. This includes disclosures required under the Anti-Money Laundering Act, the Cybercrime Prevention Act, and other applicable Philippine legislation. We will only disclose the minimum information necessary to comply with such requirements and will notify affected players where legally permitted to do so. We do not voluntarily share player data with government bodies beyond what is legally mandated. All such disclosures are documented internally for accountability purposes.
We work with a small number of trusted technology service providers who assist in operating the taraplay platform, including cloud hosting, customer support tools, and platform analytics. These providers are granted access only to the data they need to perform their specific function and are prohibited from using player data for any other purpose. All service provider agreements include data processing terms that comply with the Data Privacy Act of 2012. We regularly review our service provider relationships to ensure ongoing compliance with our data protection standards. No service provider is permitted to sub-contract the processing of taraplay player data without our prior written approval.
If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, you can reach our team through the contact details available on the platform. Our FAQ page also covers common questions about account data, verification, and how your information is used. We are committed to responding to all privacy-related enquiries promptly and in accordance with Philippine data privacy law.
Last updated: 2025. For related documents, see our Terms and Conditions and Responsible Gaming pages.